FAQs

Find answers here

Are your tours in accordance with Covid-19 government guidelines?

See Your City are committed to bringing fun and interactive virtual and walking tours through London, Edinburgh and York. Our trained guides take your health and the support for the NHS seriously. We have implemented procedures to ensure everyone is safe while still having a great tour.

We are ETOA certified to ensure our practices meet high safety standards but we go beyond that by assessing each tour and guide as well.

We use and offer hand sanitiser before, during, and after all tours.
We require all customers and guides to wear masks.

Guides have received health & safety training, are self-monitoring temperatures daily, and trained in group social distancing practices.

Masks will be worn and are available if you do not have one.

Tours are kept under 10 people at any time and social distancing is enforced.

For food tours, gloves and sanitisers offered during and between stops.

Where appropriate face shields are worn.

Cancellations made within 24hours of the event will be confirmed with 100% refund.

I’ve just bought tickets to a virtual event, what happens next?

You’ll receive a booking confirmation email with information on the time and date of your booking. There will be a link on that booking confirmation email that will lead you to your tour at the appointed time and date.  

Your camera does not need to be on. Although, for the murder mystery and theatre tours, you’ve every opportunity to interact and assist the story! For other tours that focus heavily on sites, you are welcomed to put your Zoom in speak view, and full screen. That way you see the images, video and 360 footage clearly.

You are able to join the tour at any point. If you are late, please join when you can as these tours are non refundable.
The tours are LIVE and we are not able to accommodate leaving and rejoining.

You are unable to share your link past the amount of passengers you have booked for. If you purchase multiple passengers for one tour you will be able to share your link with them by forwarding the booking confirmation email.
Please utilise the “Chat” section of your Zoom dashboard to ask the Host a question during the event, or “put your hand up”, either virtually, or to camera.

What tech do I need to join the virtual tours?

We use Zoom to host all virtual experiences. You can access Zoom simply within the web browser, however for an optimised experience, please make sure you have appropriately installed Zoom prior to your tour start time.  To check your requirements, please go to https://support.zoom.us/hc/en-us/sections/200305593-Troubleshooting

How do I tip the hosts?

The guide will provide their website address at the end of the tour, which allows for discounted future purchases, reviews and tipping.

It’s really up to you whether you do so. If you enjoyed your event and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour. It’s not obligatory though and we won’t hold it against you if you don’t – nor will your guide.

Does See Your City offer gift vouchers?

We do indeed offer gift vouchers. If you are interested in purchasing a gift voucher, just click “gift” when booking.

What should I wear?

The average length of our walking tours is 2km – we suggest that you wear comfortable walking shoes.
We also encourage fancy dress for our online and offline tours.

What do I do about food allergies on the food tours?

We will do our best to accommodate guests with food preferences or allergies. Please note that it will not always be possible to make a substitution, but where food is missed in one establishment, you will get double in the next!

Do you accept private tour bookings?

Absolutely, we can accommodate any size group, and at a super reasonable price, in 6 languages. Just pop over an email to [email protected]

Do you take last minute bookings?

When we have space! If you can’t book on our website, we can often still take bookings over the phone in that case, give our team a call to find out! +442081234081

What languages are your events in?

We offer our tours and experiences in a wide array of languages: French, English, Brazilian Portuguese, Portuguese, Spanish, German and Italian.

Do I need to bring anything to the event?

Nothing is needed, if you’ve booked your tour, we will have you on the list, and your guide will be expecting you by name. Booking essential, however.

If you’re visiting in warm weather (May – Sep) we recommend that you bring sunscreen, a bottle of water (which you can refill along the way on most tours) and a hat.

Does poor weather stop your events?

All of our tours and events will run regardless of weather.

Can I bring a buggy or stroller on the walking tour?

If you let us know in advance we can help you arrange a workable alternative that avoids steep hills. Please ensure it is lightweight, fold-able, and small.

Do your tours cater to wheelchair users?

Absolutely, all of our tours are easily accessible. Although in Edinburgh there are some rather steep hills, which must be considered.

How do I find my walking tour guide?

Upon booking, you will receive a confirmation email containing your tour details, including the meeting point, a map of the area, and any other important information you may need to know. Most of our meeting points are located close to stations and are easy to access.

What happens if I’m going to be late to a tour?

Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call us and we will help you with directions.

Per our cancellation policy, late arrivals and no shows are non-refundable, but a tour can be rescheduled without a fee with at least 24 hours notice.

What weather can I expect in the UK?

In general the climate of the UK is cool and often cloudy and rainy, and high temperatures are infrequent.
The climate in the United Kingdom is defined as a temperate oceanic climate, or Cfb on the Köppen climate classification system, a classification it shares with most of north-west Europe.

I have a promo code, where do I insert it?

After you’ve selected the date, time, and number of tickets for your tour and clicked “Book Now,” click the “PROMO CODE” box on the following screen. Enter the code and click “APPLY.”

Do you offer children discounted prices ?

We do offer children prices for kids aged between 4-15! After selecting your tour and your tour date, you’ll be able to select tickets for adults and children.

Do you offer seniors discounted prices?

We do not offer senior prices at the moment unfortunately.

Do you offer student prices?

We do not offer student prices at the moment unfortunately.

I have a baby. Should I book for my infant?

Infants under 4 years of age can join our tours for free, but you still need to make a reservation for them. To do so, simply select your tour and your tour date, and select “infants”.

Can I reschedule?

You can change your tour date by contacting your ticket supplier, or if you booked directly on the site, please just email [email protected] Changes are subject to availability.

I was late and missed my tour, can I get a refund?

Late arrivals and no shows are nonrefundable. This is applicable to any tour participant that fails to arrive, or arrives after tour departure.

Our cancellation policy?

CANCELLATIONS
▸ Cancellations received greater than 24 hours prior to tour commencement are fully refundable.
▸ Cancellations received within 24 hours of tour commencement are nonrefundable.

LATE ARRIVALS & NO SHOWS:
▸ Late arrivals and no shows are nonrefundable. This is applicable to any tour participant that fails to arrive, or arrives after tour departure.